Snus Down Under Privacy Policy
Last updated 20/10/2026
Who we are
This policy explains how SDU, trading as Snus Down Under, handles personal information when you visit www.snusdownunder.com.au, place an order, or contact us. We serve customers in Australia, the United Kingdom, and eligible European Union destinations.
For privacy questions or requests, email support@snusdownunderptyltd.com or call +61 489 989 142. Our postal address is Cairns North QLD 4870.
Information we collect
- Contact and delivery details. Your name, email address, phone number, billing address, and shipping address when you place an order or contact us.
- Order and payment records. The products you order, order totals, payment status, transaction references, and records of returns, exchanges, and refunds.
- Customer communications. Messages you send by email, phone, or WhatsApp, along with any information you provide to help us resolve your enquiry.
- Age verification. You must be 18 years and above to access this site
We collect information directly from you and, where relevant, receive updates from payment and delivery providers. We need certain details, such as a delivery address, to fulfil your order. If you don’t provide the information needed for checkout, we may be unable to complete the order.
How we use your information
| Purpose | Legal basis where UK or EU data protection law applies |
|---|---|
| Process payments, deliver orders, send order updates, and handle returns or refunds | Perform our contract with you |
| Keep required records and respond to lawful requests | Comply with applicable legal obligations |
| Protect our store, prevent fraud, and respond to general enquiries | Our legitimate interests, where those interests are not overridden by your rights |
| Send promotional messages or use optional cookies | Consent where required, or another lawful basis where permitted. |
You can unsubscribe from marketing emails using the link in the message or by contacting us. We may still send messages about an order, delivery, return, or refund.
Who receives your information
We share information needed to provide our services with our online store and hosting providers, payment processors, delivery carriers, and customer support providers. For example, a delivery carrier receives the information it needs to deliver your parcel. If you contact us through WhatsApp, that service also handles information under its own privacy policy.
We may disclose information to regulators, courts, or other authorities where required or authorised by law.
Cookies and similar technologies
Essential cookies help the website function, such as by keeping items in your cart and supporting checkout.
International transfers
Information may be processed in Australia and in UK, EU,US, CA. We share the delivery information needed to send international orders with providers that handle those shipments.
How long we keep information
We keep order and payment records for 45 Days to manage transactions and meet applicable recordkeeping obligations.
Your privacy rights and complaints
You can ask to access or correct personal information we hold about you by emailing support@snusdownunderptyltd.com. Depending on the law that applies, you may also be able to request deletion, restrict or object to certain uses, receive a portable copy of your information, or withdraw consent. We may ask for enough information to verify your identity before acting on a request.
To make a privacy complaint, email us with a description of what happened and how you would like it resolved. We’ll review the complaint and respond using the contact details you provide. You can also complain to the relevant privacy regulator, such as the Office of the Australian Information Commissioner, the UK Information Commissioner’s Office, or your local EU data protection authority, as applicable.
Changes to this policy
We’ll publish updates on this page and revise the date at the top when the policy changes.