Snus Down Under Return and Snus Refund Policy

30-day money-back guarantee

If you change your mind about an eligible purchase, email us within 30 calendar days of delivery to request a refund or exchange. The item must be unopened and unused, in its original packaging, with the original product seal intact.

These conditions apply to our voluntary change-of-mind guarantee. Your rights for faulty, damaged, or incorrect items and any statutory cancellation rights apply separately.

How to return an item

  1. Email support@snusdownunderptyltd.com with your order number, the items you wish to return, and whether you want a refund or an exchange.
  2. To return your product, you should mail your product to: 228 Grafton St, Cairns North, QLD 4870.
  3. For a change-of-mind return from Australia, purchase the required postage and lodge your parcel through Australia Post. You can use an Australia Post street posting box if the parcel meets the applicable size and lodgement rules. For returns from the United Kingdom or European Union, contact us for international mailing instructions.
  4. Keep your proof of postage and any tracking number until your return is resolved.

Change-of-mind return costs

  • Return postage. You pay the cost of sending the item back.
  • Restocking fee. We deduct 15% of the price paid for each returned item from your change-of-mind refund.
  • Original delivery charge. We do not refund the original delivery charge for voluntary change-of-mind returns.

These charges apply to voluntary change-of-mind returns. Where applicable consumer law requires a different outcome, we’ll follow those requirements.

Change-of-mind exchanges

We accept exchanges for eligible unopened and sealed items. Tell us which replacement you’d like when you email us. We’ll confirm availability and explain any price difference and applicable shipping or exchange charges before you post the item.

Faulty, damaged, or incorrect items

If an item arrives damaged, is faulty, or differs from what you ordered, contact us with your order number and a description of the issue. If available, include photos of the item and packaging. We’ll explain the remedy and any return arrangements, including how return postage will be covered or reimbursed where required by applicable law.

Snus Refund Policy processing

We process eligible refunds within 3–5 business days after receiving the returned item, or after approving the refund if a return isn’t required. If applicable law requires an earlier refund, that deadline applies.

We issue refunds to your original payment method unless we agree otherwise. Your bank or payment provider may take additional time to make the funds available.

Your consumer rights

Our 30-day guarantee is in addition to your rights under applicable consumer law, including Australian Consumer Law and any applicable statutory cancellation rights for online orders in the United Kingdom and European Union.

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